NOC monitoring · all systems operational Pensacola, FL · serving the Gulf Coast
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Managed Services

Your IT department — without the headcount, the surprises or the offshore queue.

Net-Com manages technology end to end for businesses across Northwest Florida. One flat monthly rate, one local team, one number to call. Everything below is delivered and supported by people we employ.

Flat-ratePredictable monthly billing
<15 minAverage response time
UnlimitedHelp desk support
LocalPensacola-based team
01 — Core

Managed IT & Proactive Support

We take ownership of the day-to-day: patching, monitoring, updates, hardware lifecycle and the steady stream of small problems that quietly drain a team. Issues are caught and resolved before they become outages — and when something does need a human, you reach one fast.

  • 24/7 device & server monitoring
  • Patch & update management
  • Hardware & software asset tracking
  • Vendor coordination & escalation
  • Technology budgeting & planning
  • Quarterly business reviews
02 — Security

Cybersecurity & Compliance

Threats don't keep business hours, and neither does our defense. We layer protection across every entry point — network, endpoint, email and identity — then tune it to the regulations your industry has to answer to, from HIPAA to PCI.

  • Managed firewall & intrusion prevention
  • Endpoint detection & response
  • Email security & phishing filtering
  • Multi-factor authentication rollout
  • Security awareness training
  • Compliance documentation support
03 — Support

Help Desk & Call Center

Net-Com runs its own call center right here in Pensacola. When your team calls, a real technician picks up — one who can see your environment, knows your history and stays with the ticket until it's genuinely resolved. No bots, no overseas hand-offs.

  • Live, US-based technicians
  • Phone, email & portal ticketing
  • Remote & on-site dispatch
  • New-employee setup & offboarding
  • Transparent ticket tracking
  • Friendly, plain-English help
04 — Continuity

Backup, Cloud & Disaster Recovery

Storms, ransomware, hardware failure — the Gulf Coast knows disruption. We back your data up to our own data centers, verify every job automatically, and keep a tested recovery plan ready so a bad day never becomes a closed business.

  • Automated, verified backups
  • On-site & data-center replication
  • Cloud workload hosting
  • Documented recovery runbooks
  • Recovery-time objective planning
  • Email & Microsoft 365 protection
05 — Network

Network Design & Management

A network should be invisible — it just works. We design, build and manage wired and wireless networks for single offices and multi-site operations alike, then monitor every link from our NOC so performance stays predictable as you grow.

  • Wired & Wi-Fi network design
  • Managed switches, routers & firewalls
  • Multi-site & VPN connectivity
  • VoIP & unified communications
  • Structured cabling coordination
  • Capacity planning & segmentation
How we price it

One predictable rate. No surprise invoices.

Break-fix IT punishes you for having problems. Managed services should do the opposite — align our success with your uptime.

  • Flat monthly fee based on your environment, not your bad luck.
  • Unlimited support — calling us never costs extra.
  • No long ramp-up. Onboarding is structured and fast.
  • Scales with you as you add staff, sites or systems.
1Monthly invoice
0Surprise charges
UnlimitedSupport tickets
26 yrsDoing it this way

Every engagement starts with a free assessment, so the number you're quoted is the number you pay.

Find out what good IT support actually feels like.

Tell us about your business and we'll put together a no-obligation assessment of your systems, security and support gaps.

Get your free assessment (850) 969-0930